Shipping policy

Shipping Policy

Digital Products (Delivered via Email)

All digital products are delivered electronically.

  • Delivery Method: Email

  • Delivery Time: Immediately after purchase or within 24 hours depending on the time you place the order.

  • Important: Please ensure your email address is entered correctly at checkout. If you do not receive your digital files within a hour, check your spam/junk folder. If it’s not there, contact us for assistance.


Customized Mylar Bags & Customized Labels

All customized physical products are made-to-order to ensure the highest quality and accuracy.

Production Time

  • Custom Mylar Bags: 12 business days

  • Custom Labels: 12 business days Production begins once your design is approved (if applicable).

Shipping Time

Shipping time is in addition to the 12‑day production period.

  • Shipping times vary based on your location and the shipping method selected at checkout.

  • You will receive a tracking number as soon as your order ships.

Order Changes & Cancellations

Because custom items go into production quickly, changes must be requested within 24 hours of placing your order. After that window, we cannot guarantee modifications.


Lost, Delayed, or Damaged Orders

  • We are not responsible for delays caused by the carrier.

  • If your package arrives damaged, contact us within 48 hours with photos so we can assist.

  • For digital products, if you experience delivery issues, reach out at sales@starchstacksupply.com and we will resend your files.


Contact Us

If you have any questions about your order or need support, we’re here to help.