Refund Policy

Digital Products (Delivered via Email)

All digital products are non‑refundable. Because digital files are delivered instantly and cannot be returned, we do not offer refunds once the product has been sent to your email.

If you experience an issue accessing your files, contact us and we will gladly resend your download link or assist with troubleshooting.

Customized Mylar Bags & Customized Labels

Custom Orders Are Non‑Refundable

All custom mylar bags and custom labels are made-to-order. Once production begins, materials and labor are committed to your design. For this reason, custom items cannot be refunded, returned, or exchanged.

Order Changes & Cancellations

You may request a change within 24 hours of placing your order. After 24 hours, your order enters production and can no longer be modified or canceled.

Damaged or Incorrect Orders

We want you to be happy with your purchase. If your custom items arrive damaged or incorrect due to our error:

• Contact us within 48 hours of delivery

• Include clear photos of the issue

• We will review your claim and, if approved, provide a replacement at no additional cost

We do not offer refunds for carrier delays, incorrect shipping addresses, or damage caused after delivery.

Lost Packages

If your package is marked as delivered but you did not receive it, please contact the carrier directly. We are not responsible for lost or stolen packages once they are confirmed delivered.

Need Help?

If you have questions about your order or need support, reach out anytime at sales@starchstacksupply.com. We’re here to help make the process smooth.